Super admin
The owner or general manager: everything, including integrations.
Roles, control and security
Everyone sees what they need. Nothing more.
Roles for every job, limits on money, a record of every change, and members' data kept private.
DashboardPeopleFacilitiesProgrammesMembershipsFinanceSales and stockIntegrationsControl and settingsUsers and rolesApprovalsAudit log
Demo Club
Operations manager
SavedPermissions
PeopleAdd and edit
BookingsAdd and edit
ProgrammesAdd and edit
FinanceView only
Users and rolesNo access
IntegrationsSuper admin only
Illustrative screens · Sample data
Try it: pick a role, switch a permission group off or on, then save. The audit log further down records it · Sample data
Six roles to start from.
The recommended starting setup. Adjust every role in Admin › Roles.
Branch admin
Runs one branch, with almost everything inside it.
Operations manager
Schedules, programmes and members.
Accountant
Invoices, refunds and reports.
Front desk
Arrivals, sales and bookings.
Coach
Their own classes and sessions.
A role for every responsibility.
Highlight
Operations manager: 16 add and edit, 8 view only, 4 no access.
| Module | Super admin | Branch admin | Operations | Accountant | Front desk | Coach |
|---|---|---|---|---|---|---|
| Dashboard | Manage | Manage | View | View | View | Own |
| Registrations | Manage | Manage | Work | View | Work | No access |
| Clients (members) | Manage | Manage | Work | View | Work | Own |
| Partner clubs | Manage | Manage | Work | View | View | No access |
| Teams | Manage | Manage | Work | No access | View | View |
| Coaches | Manage | Manage | Work | View | View | Own |
| Staff | Manage | Manage | View | View | Own | Own |
| Courts | Manage | Manage | Work | No access | View | View |
| Bookings | Manage | Manage | Work | View | Work | Own |
| Check-in | Manage | Manage | Work | No access | Work | Work |
| Classes | Manage | Manage | Work | No access | View | Own |
| Academies | Manage | Manage | Work | View | View | Own |
| Tournaments | Manage | Manage | Work | View | View | View |
| Plans | Manage | Manage | View | View | View | No access |
| Memberships | Manage | Manage | Work | View | Work | No access |
| Freezes | Manage | Manage | Work | No access | Work | No access |
| Invoices | Manage | Manage | View | Manage | Work | No access |
| Payments and takings | Manage | Manage | View | Manage | Work | No access |
| Credit notes and refunds | Manage | Work | View | Manage | No access | No access |
| Point of sale | Manage | Manage | View | View | Work | No access |
| Products and stock | Manage | Manage | Work | View | View | No access |
| Loyalty programme | Manage | Manage | Work | View | View | No access |
| Coupons | Manage | Manage | Work | View | View | No access |
| Portal brand (white-label) | Manage | Work | No access | No access | No access | No access |
| Reports | Manage | Manage | View | Manage | No access | No access |
| Users and roles | Manage | Work | No access | No access | No access | No access |
| Audit log | Manage | View | No access | View | No access | No access |
| Integrations | Manage | No access | No access | No access | No access | No access |
LevelsManageFull controlWorkAdd and editViewView onlyOwnOwn records only—No access
Recommended starting setup. Each club adjusts every role in Admin › Roles (182 permission keys).
182 keys for precise control.
Every action in the platform has its own permission key, grouped by module. Build roles from them, and limit each person to the branches they hold: another branch's records simply aren't there.
People42 keys
Programmes29 keys
Control and settings20 keys
Brand and content20 keys
Loyalty and marketing16 keys
Finance15 keys
Facilities and bookings15 keys
Memberships14 keys
Sales and stock11 keys
Permission keys per module group: 182 keys in 9 groups.
Access follows the branches you assign.
Give someone a branch and its records appear for them. Take it away and they're gone.
Staff AOperations manager
Assigned branches
What Staff A sees: today's bookings
Court 1PadelMain branch
Court 2TennisMain branch
Try it: assign or remove the North branch and watch what Staff A sees · Sample data
Big decisions need the right person.
RefundsAbove the set limit, a higher right.
Wallet adjustmentsAbove the daily limit per member, a higher right.
Loyalty adjustmentsAbove 500 points, a second person approves.
DiscountsA limit per branch, and a reason.
Price overrides and penalty waiversTheir own permission, and a reason.
IntegrationsSuper admin only.
Demo Club
Refund
Signed in as Branch adminWithin the set limit
Demo Club
Loyalty adjustment
Signed in as Staff A (Operations manager)Member: Sample Member BBalance: 1,240 points
Illustrative screens · Sample data
Try it: refund something above the limit and follow it to approval, or adjust points above 500 and see who may approve · Sample data
Who did what, and when.
Every important change is recorded with who made it, when, and what it looked like before and after. Records keep a History tab. Each month the log is archived and sealed in a chain, so any later tampering shows.
DashboardPeopleFacilitiesProgrammesMembershipsFinanceSales and stockIntegrationsControl and settingsUsers and rolesApprovalsAudit log
Demo Club
Audit log
Role changed
BeforeFront desk
AfterOperations manager
Monthly archives, sealed in a chain
Each month's log is archived and sealed together with the month before it. Edit one archived entry and that month's seal stops matching, along with every seal after it.
- August 2026Sealed 1 September
- September 2026Sealed 1 October
- October 2026Sealed 1 November
- November 2026Open, sealed on 1 December
Illustrative concept · Audit log screen to come
Try it: filter the log and open an entry. Changes you make elsewhere on this page appear here · Sample data
Locked doors, for staff and members.
16:52
DDemo Club
Sign in
One-time codes
Member codes last 10 minutes, with five tries and limits on resending.
No account hints
Answers never reveal whether an account exists.
Staff sessions
Last 12 hours from the last activity; failed passwords are slowed down.
Changes take effect
Change a role or reset a password, and that person's sessions end within a minute.
Keys encrypted
Payment and messaging keys are stored encrypted.
Nothing on the device
The portal keeps no personal data on phones or shared tablets.
Illustrative screens · Sample data
Try it: send a code to any number, then type a wrong code and a right one · Sample data
Plain facts, when they're ready.
Service levels and support hours
Response targets by priority, from within 1 hour for critical issues.
Support Sunday to Thursday, 9:00 to 18:00 Riyadh time. Critical issues by phone at any time.