Front desk
Bookings, check-in, payments, point of sale and freezes.
How onboarding works
From first call to first booking.
A clear path, a team beside you and one workbook to fill. No guesswork.
Illustrative venueIllustrative screens · Sample data
Eight steps to go live.
- 01
Demo and discovery
We learn how your club works and agree the scope.
- 02
Plan
Branches, products, modules, dates and owners, on one page.
- 03
Workbook
You fill one bilingual workbook with your data.
- 04
Setup
We load the data and configure rules, roles and night jobs.
- 05
Providers
Payment, messaging and media providers, and your company record for tax invoices.
- 06
Your brand
Logo, colours, pictures, texts and banners on the portal.
- 07
Training and test run
Each role learns its screens; we test real scenarios together.
- 08
Go live and aftercare
Members get your portal link and the app; we stay close.
How long it takes.
About 5 weeksIllustrative plan · Dates agreed together
Typically about 5 weeks from kick-off to go-live, then a first month of follow-up. The biggest factor is how quickly the workbook is complete; we agree the dates with you in step 2.
Typical onboarding plan (illustrative weeks)
Workbook complete in
- Demo and discoveryWeek 1
- PlanWeek 2
- WorkbookWeeks 2 to 3
- SetupWeeks 3 to 5
- ProvidersWeeks 3 to 5
- Your brandWeeks 4 to 5
- Training and test runWeek 6
- Go liveWeek 7
- AftercareWeeks 7 to 10
Illustrative: with the workbook complete in 2 weeks, go-live falls in week 7, about 5 weeks after kick-off.
Try it: change how long the workbook takes and watch go-live move · Illustrative weeks
One workbook. Everything we need.
The onboarding workbook is an Excel file in Arabic and English with 23 tabs: a start guide, a dashboard that tracks how complete each tab is, 20 data tabs and the lists behind its dropdowns. Row checks catch mistakes before anything is loaded.
Fursan · Onboarding workbook
| Branch | Sports | Opening hours | Check |
|---|---|---|---|
| Main branch | Padel, tennis | 06:00–24:00 | Ready |
| North branch | Padel | 07:00–23:00 | Ready |
| East branch | Football | — | Needs reviewOpening hours missing |
Illustrative workbook preview · Sample data
Try it: open a tab, and switch the workbook between English and Arabic · Sample data
Branches and courts
Branches, sports, courts, opening hours and club rules.
Plans and policies
Plan categories, plans and freeze policies.
Programmes
Class types, classes and academies.
People
Coaches, staff, roles and system users.
Partner clubs
Clubs and their contacts.
No passwords
We never ask for one; each person sets their own.
Training by role, not by manual.
Coaches
The Coaches view: schedule, classes and attendance.
Finance
Invoices, refunds, credit notes, takings and VAT.
Managers and owners
Reports, roles, approvals and the audit log.
Illustrative screens · Sample data
Bringing your members across
Your existing members.
Members and their active memberships come across from a spreadsheet during onboarding; past invoices stay in your old system.
- Brought acrossMembers and active memberships
- Kept in your old systemPast invoices
Members then sign in with their mobile number or email and a one-time code; nobody needs a new password.
9:41
DDemo ClubMembers Portal
Sign in
+966 5X XXX XXXX
Try it: choose mobile or email, then send the code · Sample data