Loyalty members can feel, with numbers finance can trust.
Points, tiers, rewards, referrals and coupons, built into the portal and the app where members already book and pay.
Loyalty and marketing
| Member | Tier | Points |
|---|---|---|
| Sample Member A | Gold | 1,240 |
| Sample Member B | Silver | 860 |
| Sample Member C | Member | 380 |
| Sample Member D | Member | 95 |
| Sample Member E | Silver | 1,020 |
| Sample Member F | Platinum | 2,210 |
Rewards
Available rewards
Try it: open a reward on the phone and redeem it. The club's screen follows · Sample data
Four modules that bring members back.
The loyalty programme, referrals, coupons and notifications.
Points earned on what members actually pay.
Rewards the members who stay and spend, with points earned on what they actually pay and rules finance can trust.
Who uses itSuper adminBranch adminOperations managerAccountantMembers
Points on paid invoices
Members earn on what they pay; a refund takes back the points for its share.
Tiers
Named tiers with their own multipliers, based on the last 12 months, with a 30-day grace.
Rewards
Products, services, coupons, wallet credit or free membership days, each with an approval switch.
Campaigns
Dated campaigns multiply points on top of each member's tier.
Birthday bonus
Credited on the day, once in any 12 months.
Points at checkout
Points pay part of an invoice: by default from 100 points, up to 30%.
Loyalty programme
A Gold member (×1.5) earns 15 points for every 1.00 paid. Points pay up to 30% of an invoice, from 100 points.
Try it: change a rule and schedule it as a new version, switch branch, turn a reward's approval on or off, or adjust a member's points · Sample data
Works withInvoicesCredit notes and refundsCouponsNotifications
Give members a reason to come back this month.
Run dated campaigns that multiply points on top of each member's tier: a member on a ×1.5 tier during a ×2 campaign earns ×3. Add a birthday bonus credited on the day. It comes once in any 12 months, and changing a birthdate never earns a second one.
Campaign settings
Stacks on top of each member's tier.
Birthday bonus credited today: +200 points.
Changing a birthdate never earns a second birthday bonus.
Try it: pick a tier and a campaign multiplier to see what a member earns, schedule the campaign, or change the member's birthdate · Sample data
Generous to members, careful with money.
Tier rewards stay locked
Members see them, with the points still to go.
Expiry you set
Points can expire after the days you choose, handled each night.
A ledger line per point
Every point earned, spent or expired is on record.
Members invite. Both sides are rewarded.
Turns members into your best salespeople: each member has a personal code, and both sides are rewarded.
Who uses itSuper adminBranch adminOperations managerMembers
- Personal inviteMembers share their code from the portal or the app.
- Clear stagesEach referral moves from pending to approved to rewarded.
- RewardsA discount, free membership days or wallet credit.
- Track itSee who invites, who joins and what was rewarded.
Works withRegistrationsCouponsWallet
Invite friends
Your invite code
You both get: 7 free membership days for you, 10% off the first month for your friend.
Friends you invited
Try it: copy or share the code, then open a friend to see their stage · Sample data
Personal codes. Single use.
Discount codes with dates, limits and the plans they apply to, that can't be used twice.
Who uses itSuper adminBranch adminOperations managerFront deskMembers
Percent or amount
Percentage or fixed-amount discounts, with an expiry date.
Personal and single-use
From referrals, rewards or your team, tied to one member.
Plan rules
Choose the plans a coupon applies to.
No double use
Two desks can't use one coupon twice.
Works withMembershipsInvoicesLoyalty programmeReferrals
Coupon
Try it: apply the coupon at a desk, try a plan it doesn't cover, or let both desks try it at the same moment · Sample data
Messages that reach members where they are.
Booking confirmations, reminders, receipts and rewards reach members in the portal and the app, by email and by push to the Mobile App, in Arabic or English.
Sign-in codes go by SMS or WhatsApp. WhatsApp confirmations, invoices and marketing messages are in progress.
See all integrationsSend from the club's own address through its mail server.
Cloud email delivery for receipts and reminders.
SMS and sign-in codes
One-time sign-in codes by SMS or WhatsApp, in both languages.
Regional SMS, WhatsApp and voice messaging.
A Saudi SMS gateway for sign-in codes and reminders.
A Saudi SMS gateway for sign-in codes and notifications.
International SMS delivery.
Booking and payment confirmations, invoices and marketing messages through approved templates.
Push notifications
Push notifications to the Mobile App.
Push in the Members Web Portal is planned.
Inbox
Your padel booking starts in 2 hours.
Try it: pick a message, its language and its channels, then send a test to the portal inbox and the phone · Sample data